Return Policy

For orders under ½ lb:

CannaArk offers a 30-day money-back guarantee. If you’re not 100% satisfied with our product, reach out to our customer service and we’ll make it right – simple as that. If your product needs to be returned, we’ll send you the return label.

For orders over ½ lb:

CannaArk highly recommends to sample the product before making bigger purchase orders. Due to our inventory model and health precautions, we won’t be able to accept returns.

How much time do I have to make a return claim?

You have 30 days from your purchase date to make a return if summed up under 1/2 lb. CannaArk offers these orders a 100% Satisfaction Guarantee.

How do I return my CannaArk order?

CannaArk orders are backed by a 100% Satisfaction Guarantee – no matter the case if under 1/2 lb. Simply contact our customer service at Returns can be mailed or sent from any USPS or FedEx shipping location.

Can I request a refund?

If under 1/2 lb, yes, you can request a refund within 30 days of your purchase date. For these orders, you can receive a refund if you’re not 100% completely satisfied with all CannaArk products.

Where can I take my CannaArk order to be returned?

If you’ve received a return label from us, you can take your CannaArk order to your nearest USPS shipping location. If you purchased a CannaArk product from a retail location, please follow the store’s return policy.

Can any quantities be returned?

Due to restocking and quality control, we won’t be able to return orders that sum up to over 1/2 lb.

How long does it take to receive a refund?

Depending on your bank or credit union, it may take up to 3 to 5 business days for you to receive your refund once it’s been processed.

How is my refund issued back?

Your refund is sent through your original form of payment.

Who do I speak to about returns and refunds?

For any questions or concerns regarding returns and refunds, or you can email us at